Mark Gurry, Australia’s leading Oracle DBA, and his team of experienced Oracle DBAs, have developed a suite of services designed to allow you to maximise your database investment. This team of flexible and mobile consultants has delivered Oracle database solutions across a wide range of technology platforms and equally diverse business critical environments.

Health Checks

Is your database experiencing performance or reliability issues? Do you have the optimal database setup and configuration for your business environment? Will your database management processes provide the outcomes your business expects? MGA’s Health Checks review all aspects of your database and provide recommendations for how to ensure you are operating at best practice standards.

Emergency Support

For the time when expert assistance is required in order to successfully resolve an unplanned event, it is important to know that there is an expert available who can help. MGA’s Emergency Support team comprises the experts you need and is available to assist either during business hours or 24x7.

Service Agreements

With a flexible, mobile work force and extensive knowledge, MGA offers a broad range of services that provide ongoing database management, support and maintenance across diverse technology platforms in equally diverse business critical environments.

MGA provides the following 3 service agreements, so there is always something to match your requirements:

• Bronze Service Agreement
• Silver Service Agreement
• Gold Service Agreement

Database Design, Installation and Upgrades

Mark Gurry and his consulting team have successfully designed, installed and upgraded mission critical databases at hundreds of sites. MGA has captured the knowledge from this experience to enable us to deliver what you expect – a successful project, first time, in alignment with your business needs.

Disaster Recovery Planning & Implementation

MGA understands the costs associated with system downtime and the heavy reliance organisations have on their data. To minimise the risk of system outages and data loss MGA assists organisations with the development, implementation and testing of a Disaster Recovery Plan that is aligned to your business requirements.

Performance Tuning & Load Testing

MGA has an international reputation for its Oracle Performance Tuning with Mark Gurry being one of the few experts capable of tuning Oracle to its highest level. All MGA consultants have been trained in Mark’s performance tuning techniques and methodology and are able to tune your production environment without requiring changes to your application. MGA has also developed a number of alternate ways to load test your application – so no matter what scenario and what depth you require – MGA is able to assist.

Database Administration Support

To assist organisations during peak periods or at times of annual leave, MGA is able to provide services that assist with the day-to-day operation of your database. Tasks including daily monitoring, error checking, user, session and space management can all be performed by MGA while following the defined processes and procedures of your organisation.

MGA’s Oracle DBA services are all designed and delivered in alignment with three key principles:

• Minimise the risk of system downtime
• Maximise system performance
• Minimise the cost of operating and maintaining your database system

QA, Testing and Support

We have testing standards that can quickly isolate application problems. We utilize the same high QA standards that are used by our software development teams producing for the mass market.

General Advice

Educating your staff in "best" ORACLE practice, tricks and techniques, putting site standards in place, and assisting in purchasing software that will improve your effectiveness.

ERP

MGA can assist you with your Oracle Applications and Peoplesoft Performance Tuning, Upgrading, Tailoring and Report Writing.

Keystone Professional

Mark Gurry & Associates (MGA) specialise in database operations and application performance.

• Keystone Services
  MGA currently provides a range of support and development solutions for the Keystone Professional product to four of the most prestigious legal practices in Australia.
  
  
• Keystone Tuning
  Keystone Professional is a great product, but it needs tuning to run at its best.
  
  
• Oracle 8i Upgrade
  MGA has the experience and skills necessary to ensure a successful upgrade of your Keystone Professional database.

For more information on any of our Database Services, or any other MGA Products & Services, please contact us.